Refund policy

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

You can request a return if:

- The product is damaged, defective, or incorrect

- The item is unused and in original packaging

Return Timeframe

Returns must be requested within 7 days of delivery.

Refund Process

Once your return is approved and received, refunds will be processed within 7 working days to your original payment method.

Exchange Options

We offer replacements for defective or damaged items, subject to availability.

Damaged or Defective Products

If you receive a damaged product, please contact us within 24–48 hours with photos/videos as proof.

Non-Returnable Items

Certain items (such as used products, hygiene items, or clearance sale items) may not be eligible for return.

Return Shipping Costs

Return shipping may be:

- Free (for damaged/incorrect items)

- Or borne by the customer (for other cases)

We aim to make the process simple and fair for all our customers.